Course Overview
VMware Horizon 8: Troubleshooting Bootcamp is a five-day combination course of VMware Horizon 8: Virtual Desktop Troubleshooting & VMware Horizon 8: Infrastructure Troubleshooting. This training collection gives you the hands-on skills in resolving common issues that occur in a VMware Horizon® environment.
You will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by Tier 1 virtual desktop administrators and operators, as well as advanced knowledge, skills, and abilities to troubleshoot VMware Horizon 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting Horizon Connection Server, Unified Access Gateway, protocols, connections, and certificates.
The VMware Horizon 8 Troubleshooting bootcamp provides two challenge labs designed to present participants with virtual desktops and infrastructure issues that may arise in actual Horizon environments. The lab objective is to put into practice the contents covered during the training to create a working environment.
What you’ll learn
- a structured approach to troubleshooting
- common issues that occur in a Horizon environment
- key Horizon Connection Server features that are available as CLI options with the vdmadmin command
- the log locations for each VMware Horizon component
- procedures to diagnose and fix problems related to the creation and use of machines and desktop pools
- the VMware Logon Monitor requirements
- how to optimize VMware Horizon Windows desktops
- how to troubleshoot problems related to Instant cloned machines
- steps that you can follow to solve problems related to Horizon Client
- troubleshooting techniques for common client connection issues
- troubleshooting steps applicable to device redirection in Horizon
- Connection Server advanced configurations
- troubleshooting techniques for Connection Server common issues
- VMware Horizon 8 Connection Server logs
- UAG configuration and certificate issues
- troubleshooting steps for UAG common issues
- BLAST configuration verification using logs and settings
- BLAST optimization recommendations for different use cases
- VMware Horizon 8 Connections and how to troubleshoot related issues
- VMware Horizon 8 Certificates
- troubleshooting steps for VMware Horizon 8 certificates common issues
- Cloud Pod Architecture troubleshooting scenarios
- and fix problems in a VMware Horizon environment
Requirements
- VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
- a virtual machine console on VMware vCenter Server® and access the guest operating system
- Active Directory services, including DNS, DHCP, and time synchronization
- user activities by implementing Group Policy objects
- Windows systems to enable Remote Desktop Connections
- an ODBC connection to an SQL Server database
Target audiences
- Tier 1 system administrators, and integrators responsible for managing and maintaining VMware Horizon Infrastructure.
Curriculum
- 1 Section
- 16 Lessons
- 5 Days
Expand all sectionsCollapse all sections
- Topics16
- 1.11 Course Introduction and course logistics objectives
- 1.22 Overview of Virtual Desktop and Application Virtualization Troubleshooting VMware Horizon architecture and supportability using VMware Documentation systematic troubleshooting methods to logically diagnose faults by collecting valid and accurate information regarding the environment and problems the different approaches to take when a problem occurs and how to document them
- 1.33 Command-Line Tools and Backup Options key Horizon Connection Server features that are available as CLI options with the vdmadmin command and collect the log locations for each VMware Horizon component the VMware Horizon backup and restore and its benefits the Database reporting functionality and the steps to resolve inconsistencies
- 1.44 Troubleshooting Machines and Desktops the information captured in the Help Desk Tool the procedures to diagnose and fix problems encountered when creating or using machines and desktop pools procedures you can follow to diagnose and fix problems while creating and using Linux desktops
- 1.55 Horizon End User Performance and Optimization the VMware Logon Monitor requirements the VMware Logon Monitor configuration the VMware Logon Monitor metrics the advantages of image optimization how to optimize VMware Horizon Windows desktops
- 1.66 Troubleshooting Instant Clones how instant clones are created what gets logged when an instant clone is created the keywords to look for in logs when troubleshooting instant clones how to troubleshoot problems with instant clones
- 1.77 Troubleshooting Horizon Client steps that you can follow to solve problems related to Windows Horizon Client steps to solve problems related to Horizon Client for Linux steps that you can follow to solve problems related to Horizon HTML Access steps to solve problems related to Horizon Client for Mac
- 1.88 Troubleshooting Common Client Connection Issues the key ports in the Horizon environment how to troubleshoot black screen problems
- 1.99 Troubleshooting Device Redirection troubleshooting steps applicable to USB Redirection issue Nested RDSH Redirection
- 1.1010 Troubleshooting Horizon Connection Server general troubleshooting techniques for Horizon Connection Server how to use logs to identify common Horizon Connection Server problems Active Directory (AD) Lightweight Directory Service (LDS) Replication Horizon Connection Server Replication common issues how to interpret Horizon Connection Server logs successful and unsuccessful logs from common infrastructure administration tasks
- 1.1111 Troubleshooting Unified Access Gateway and identify common UAG deployment issues how to monitor the health of a Unified Access Gateway deployment and Troubleshoot UAG certificate issues how to monitor, test, and troubleshoot network errors using tcpdump and curl general Unified Access Gateway troubleshooting methods
- 1.1212 BLAST Configuration BLAST Codecs and Encoder Switch settings how to verify BLAST configuration using logs and settings
- 1.1313 Optimizing BLAST general BLAST optimization recommendations BLAST tuning recommendations that apply to WAN connections BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases recommended tuning options to increase display protocol quality for all use cases and applications
- 1.1414 Troubleshooting VMware Horizon Connections VMware Horizon connections the role of primary and secondary protocols in VMware Horizon connections HTML Client Access Connections Horizon Connections Load Balancing timeout settings, supported health monitoring string, and suitable Load balancer persistence values troubleshooting steps for failing Horizon Load Balancer connections the steps for troubleshooting VMware Horizon connections
- 1.1515 Troubleshooting VMware Horizon Certificates VMware Horizon certificate functions VMware Horizon certificate scenarios potential challenges related to certificates in VMware Horizon the troubleshooting approach to Horizon certificates issues
- 1.1616 Cloud Pod Architecture Cloud Pod Architecture troubleshooting scenarios
Instructor
